:root{--flx-font-family-base: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Helvetica, Arial, sans-serif;--flx-font-size-xs: .75rem;--flx-font-size-sm: .875rem;--flx-font-size-base: 1rem;--flx-font-size-lg: 1.125rem;--flx-font-size-xl: 1.25rem;--flx-font-size-2xl: 1.5rem;--flx-font-size-3xl: 1.875rem;--flx-line-height-tight: 1.2;--flx-line-height-snug: 1.35;--flx-line-height-normal: 1.5;--flx-space-1-5: .375rem;--flx-space-2-5: .625rem;--flx-space-3-5: .875rem;--flx-space-4-5: 1.125rem;--flx-space-5-5: 1.375rem;--flx-space-6-5: 1.625rem;--flx-space-18: 4.5rem;--flx-bg-page: #f4f7fb;--flx-bg-surface: #ffffff;--flx-bg-subtle: #f9fbfd;--flx-text-primary: #0f172a;--flx-text-secondary: #334155;--flx-text-muted: #64748b;--flx-border: #e2e8f0;--flx-border-strong: #cbd5e1;--flx-primary-50: #ebf5ff;--flx-primary-100: #d6eafe;--flx-primary-200: #add5fe;--flx-primary-300: #85c1fd;--flx-primary-400: #4ca4fc;--flx-primary-500: #248ffc;--flx-primary-600: #007dfb;--flx-primary-700: #0b66c9;--flx-primary-800: #0a5cb8;--flx-primary-900: #0854a8;--flx-success-50: #ecfdf3;--flx-success-100: #dcfce7;--flx-success-200: #bbf7d0;--flx-success-300: #86efac;--flx-success-400: #4ade80;--flx-success-500: #22c55e;--flx-success-600: #16a34a;--flx-success-700: #166534;--flx-success-800: #14532d;--flx-success-900: #052e16;--flx-warning-50: #fffbeb;--flx-warning-100: #fef3c7;--flx-warning-200: #fde68a;--flx-warning-300: #fcd34d;--flx-warning-400: #fbbf24;--flx-warning-500: #f59e0b;--flx-warning-600: #d97706;--flx-warning-700: #92400e;--flx-warning-800: #78350f;--flx-warning-900: #451a03;--flx-danger-50: #fef2f2;--flx-danger-100: #fee2e2;--flx-danger-200: #fecaca;--flx-danger-300: #fca5a5;--flx-danger-400: #f87171;--flx-danger-500: #ef4444;--flx-danger-600: #dc2626;--flx-danger-700: #b91c1c;--flx-danger-800: #991b1b;--flx-danger-900: #7f1d1d;--flx-info-50: #f0fdfa;--flx-info-100: #ccfbf1;--flx-info-200: #99f6e4;--flx-info-300: #5eead4;--flx-info-400: #2dd4bf;--flx-info-500: #14b8a6;--flx-info-600: #0d9488;--flx-info-700: #0f766e;--flx-info-800: #115e59;--flx-info-900: #134e4a;--flx-primary: var(--flx-primary-600);--flx-primary-hover: var(--flx-primary-700);--flx-primary-active: var(--flx-primary-800);--flx-on-primary: #ffffff;--flx-primary-container: var(--flx-bg-surface);--flx-on-primary-container: var(--flx-primary-700);--flx-success: var(--flx-success-600);--flx-warning: var(--flx-warning-600);--flx-danger: var(--flx-danger-600);--flx-info: var(--flx-info-600);--flx-on-status: #ffffff;--flx-outline: #7c8ba1;--flx-outline-strong: #5b6b83;--flx-focus-ring: 0 0 0 .2rem rgba(0, 125, 251, .28);--flx-state-ready: var(--flx-success);--flx-state-on-call: var(--flx-primary);--flx-state-ringing: var(--flx-primary);--flx-state-wrap-up: var(--flx-warning);--flx-state-paused: var(--flx-warning);--flx-state-not-ready: var(--flx-danger);--flx-state-offline: var(--flx-outline);--flx-state-error: var(--flx-danger);--flx-chart-1: #007dfb;--flx-chart-2: #0d9488;--flx-chart-3: #d97706;--flx-chart-4: #0854a8;--flx-chart-5: #dc2626;--flx-chart-6: #16a34a;--flx-chart-7: #85c1fd;--flx-chart-8: #64748b;--flx-chart-grid: rgba(100, 116, 139, .18);--flx-cloud-ink: #071938;--flx-cloud-deep: #0a3566;--flx-cloud-brand: #007dfb;--flx-cloud-brand-bright: #248ffc;--flx-cloud-logo-blue: #00a1e4;--flx-cloud-accent: #85c1fd;--flx-cloud-accent-soft: #f1f7ff;--flx-cloud-accent-border: #add5fe;--flx-cloud-cyan: var(--flx-cloud-logo-blue);--flx-cloud-white: #fffffe;--flx-cloud-copy: #52657e;--flx-cloud-gradient: linear-gradient(125deg, var(--flx-cloud-brand), var(--flx-cloud-brand-bright));--flx-cloud-border-gradient: linear-gradient(135deg, var(--flx-cloud-accent), var(--flx-cloud-brand) 46%, var(--flx-cloud-cyan));--flx-cloud-spectrum: linear-gradient(90deg, var(--flx-cloud-brand), var(--flx-cloud-brand-bright), var(--flx-cloud-accent), var(--flx-cloud-cyan));--flx-radius-sm: 6px;--flx-radius-md: 8px;--flx-radius-lg: 12px;--flx-radius-xl: 16px;--flx-radius-pill: 999px;--flx-shadow-1: 0 1px 3px rgba(15, 23, 42, .08);--flx-shadow-2: 0 10px 24px rgba(15, 23, 42, .04);--flx-shadow-overlay: 0 18px 48px rgba(15, 23, 42, .18);--flx-overlay-soft: rgba(248, 250, 252, .96);--flx-overlay-strong: rgba(15, 23, 42, .72);--flx-z-sticky: 30;--flx-z-navbar: 1040;--flx-z-dropdown: 1100;--flx-z-overlay: 1200;--flx-z-modal: 2000;--flx-z-loader: 9999;--flx-breakpoint-xs: 576px;--flx-breakpoint-sm: 768px;--flx-breakpoint-md: 992px;--flx-breakpoint-lg: 1200px;--flx-breakpoint-xl: 1360px;--flx-duration-fast: .14s;--flx-duration-base: .16s;--flx-duration-slow: .24s;--flx-agent-topbar-height: 68px;--flx-agent-sidebar-width: 76px;--flx-agent-phone-panel-width: clamp(18rem, 24vw, 24rem);--flx-agent-shell-gap: 12px;--flx-agent-panel-gap: 12px;--flx-agent-shell-padding: 0px;--flx-agent-shell-padding-mobile: 0px;--flx-agent-z-sidebar: 20;--flx-agent-z-topbar: 30;--flx-agent-z-phone: 25;--flx-dropdown-bg: var(--flx-bg-surface);--flx-dropdown-border: var(--flx-border);--flx-dropdown-shadow: 0 10px 24px rgba(15, 23, 42, .12);--flx-dropdown-item-color: #0f172a;--flx-dropdown-item-hover-bg: var(--flx-bg-subtle);--flx-dropdown-item-hover-color: var(--flx-primary-700);--flx-dropdown-item-active-bg: var(--flx-bg-surface);--flx-dropdown-item-active-color: var(--flx-primary)}.dark-mode{--flx-bg-page: #0b1220;--flx-bg-surface: #121a29;--flx-bg-subtle: #182235;--flx-text-primary: #e8eef8;--flx-text-secondary: #c3cfdf;--flx-text-muted: #90a0b7;--flx-border: #273247;--flx-border-strong: #34425b;--flx-primary-50: #092241;--flx-primary-100: #092a50;--flx-primary-200: #07376d;--flx-primary-300: #06488e;--flx-primary-400: #035fbe;--flx-primary-500: #0170e1;--flx-primary-600: #66b1fd;--flx-primary-700: #99cbfd;--flx-primary-800: #c2e0fe;--flx-primary-900: #dbedfe;--flx-success-50: #10271c;--flx-success-100: #153624;--flx-success-200: #24523a;--flx-success-300: #3b7355;--flx-success-400: #4d8d6b;--flx-success-500: #5fa881;--flx-success-600: #71c297;--flx-success-700: #7fd6a7;--flx-success-800: #9fe0bd;--flx-success-900: #b9e8cf;--flx-warning-50: #2a2112;--flx-warning-100: #3a2d16;--flx-warning-200: #5a4520;--flx-warning-300: #806636;--flx-warning-400: #9f8048;--flx-warning-500: #be9b5a;--flx-warning-600: #ddb56c;--flx-warning-700: #f4c97a;--flx-warning-800: #f7d69b;--flx-warning-900: #f9e1b6;--flx-danger-50: #2d1518;--flx-danger-100: #3f1c21;--flx-danger-200: #613038;--flx-danger-300: #854c54;--flx-danger-400: #a1626a;--flx-danger-500: #be7981;--flx-danger-600: #db8f97;--flx-danger-700: #f0a0a8;--flx-danger-800: #f4b8be;--flx-danger-900: #f7cbcf;--flx-info-50: #0f2a27;--flx-info-100: #143b36;--flx-info-200: #1f5a52;--flx-info-300: #377a70;--flx-info-400: #4a9388;--flx-info-500: #5dad9f;--flx-info-600: #71c6b7;--flx-info-700: #7fd9c9;--flx-info-800: #9fe2d6;--flx-info-900: #b9eae1;--flx-primary: var(--flx-primary-600);--flx-primary-hover: var(--flx-primary-700);--flx-primary-active: var(--flx-primary-800);--flx-on-primary: #0b1220;--flx-primary-container: var(--flx-bg-surface);--flx-on-primary-container: var(--flx-primary-700);--flx-on-status: #0b1220;--flx-outline: #6f7f98;--flx-outline-strong: #8d9db6;--flx-focus-ring: 0 0 0 .2rem rgba(102, 177, 255, .35);--flx-chart-1: #66b1fd;--flx-chart-2: #7fd9c9;--flx-chart-3: #f4c97a;--flx-chart-4: #dbedfe;--flx-chart-5: #f0a0a8;--flx-chart-6: #7fd6a7;--flx-chart-7: #035fbe;--flx-chart-8: #90a0b7;--flx-chart-grid: rgba(144, 160, 183, .18);--flx-overlay-soft: rgba(15, 23, 36, .92);--flx-overlay-strong: rgba(6, 11, 19, .82);--flx-shadow-overlay: 0 18px 48px rgba(2, 6, 23, .42);--flx-dropdown-bg: #172131;--flx-dropdown-border: #2a3647;--flx-dropdown-shadow: 0 16px 30px rgba(2, 6, 23, .4);--flx-dropdown-item-color: #d7e0eb;--flx-dropdown-item-hover-bg: #223047;--flx-dropdown-item-hover-color: #f3f6fa;--flx-dropdown-item-active-bg: rgba(102, 177, 255, .16);--flx-dropdown-item-active-color: #f3f6fa}:root{--flx-input-alt-bg: #ffffff;--flx-input-alt-border: var(--flx-outline);--flx-input-alt-focus-bg: #f8fbff;--flx-input-alt-focus-border: var(--flx-primary-300);--flx-input-alt-placeholder: #7c8898;--flx-input-height:calc(1.5em + .95rem + 2px);--flx-input-padding-y: .3125rem;--flx-input-padding-x: .75rem;--flx-input-radius: 8px;--flx-input-focus-ring: var(--flx-focus-ring);--flx-select-icon: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='%2364748b' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpolyline points='6 9 12 15 18 9'/%3E%3C/svg%3E")}.dark-mode{--flx-input-alt-bg: #172131;--flx-input-alt-border: var(--flx-outline);--flx-input-alt-focus-bg: #1b2940;--flx-input-alt-focus-border: var(--flx-primary-600);--flx-input-alt-placeholder: #8192a8}.dashboard-shell,.flx-admin-shell-page,.flx-auth-page,.flx-error-body{--flx-font-family-base: "Google Sans", "Google Sans Text", Roboto, "Helvetica Neue", Arial, sans-serif;--flx-font-family-display: "Google Sans", "Google Sans Display", Roboto, "Helvetica Neue", Arial, sans-serif;--flx-bg-page: #f8f9fa;--flx-bg-surface: #ffffff;--flx-bg-subtle: #f1f3f4;--flx-text-primary: #202124;--flx-text-secondary: #3c4043;--flx-text-muted: #5f6368;--flx-border: #dadce0;--flx-border-strong: #bdc1c6;--flx-brand: #007dfb;--flx-brand-deep: #0b66c9;--flx-brand-accent: #c81018;--flx-primary-50: #ebf5ff;--flx-primary-100: #d6eafe;--flx-primary-200: #add5fe;--flx-primary-300: #85c1fd;--flx-primary-400: #4ca4fc;--flx-primary-500: #248ffc;--flx-primary-600: #007dfb;--flx-primary-700: #0b66c9;--flx-primary-800: #0a5cb8;--flx-primary-900: #0854a8;--flx-success-50: #e6f4ea;--flx-success-100: #ceead6;--flx-success-200: #a8dab5;--flx-success-300: #81c995;--flx-success-400: #5bb974;--flx-success-500: #34a853;--flx-success-600: #1e8e3e;--flx-success-700: #188038;--flx-success-800: #137333;--flx-success-900: #0d652d;--flx-warning-50: #fef7e0;--flx-warning-100: #feefc3;--flx-warning-200: #fde293;--flx-warning-300: #fdd663;--flx-warning-400: #fcc934;--flx-warning-500: #fbbc04;--flx-warning-600: #f9ab00;--flx-warning-700: #f29900;--flx-warning-800: #ea8600;--flx-warning-900: #e37400;--flx-danger-50: #fdecea;--flx-danger-100: #fad5d3;--flx-danger-200: #f4a9a6;--flx-danger-300: #ea7a76;--flx-danger-400: #df4a45;--flx-danger-500: #d42a26;--flx-danger-600: #c81018;--flx-danger-700: #a80d14;--flx-danger-800: #8c0a10;--flx-danger-900: #6e070c;--flx-info-50: #e4f7fb;--flx-info-100: #cbf0f8;--flx-info-200: #a1e4f2;--flx-info-300: #78d9ec;--flx-info-400: #4ecde6;--flx-info-500: #24c1e0;--flx-info-600: #12b5cb;--flx-info-700: #129eaf;--flx-info-800: #098591;--flx-info-900: #007b83;--flx-primary: var(--flx-primary-600);--flx-primary-hover: var(--flx-primary-700);--flx-primary-active: var(--flx-primary-800);--flx-on-primary: #ffffff;--flx-primary-container: var(--flx-bg-surface);--flx-on-primary-container: var(--flx-primary);--flx-success: var(--flx-success-600);--flx-warning: var(--flx-warning-900);--flx-danger: var(--flx-danger-600);--flx-info: var(--flx-info-700);--flx-outline: #80868b;--flx-outline-strong: #5f6368;--flx-focus-ring: 0 0 0 .2rem rgba(0, 125, 251, .3);--flx-state-ready: var(--flx-success);--flx-state-on-call: var(--flx-primary);--flx-state-ringing: var(--flx-primary);--flx-state-wrap-up: var(--flx-warning);--flx-state-paused: var(--flx-warning);--flx-state-not-ready: var(--flx-danger);--flx-state-offline: var(--flx-outline);--flx-state-error: var(--flx-danger);--flx-chart-1: #007dfb;--flx-chart-2: #12b5cb;--flx-chart-3: #f9ab00;--flx-chart-4: #0854a8;--flx-chart-5: #c81018;--flx-chart-6: #1e8e3e;--flx-chart-7: #85c1fd;--flx-chart-8: #5f6368;--flx-chart-grid: rgba(95, 99, 104, .18);--flx-radius-sm: 4px;--flx-radius-md: 8px;--flx-radius-lg: 8px;--flx-radius-xl: 12px;--flx-shadow-1: 0 1px 2px 0 rgba(60, 64, 67, .3), 0 1px 3px 1px rgba(60, 64, 67, .15);--flx-shadow-2: 0 1px 2px 0 rgba(60, 64, 67, .3), 0 2px 6px 2px rgba(60, 64, 67, .15);--flx-shadow-overlay: 0 1px 3px 0 rgba(60, 64, 67, .3), 0 4px 8px 3px rgba(60, 64, 67, .15);--flx-dropdown-bg: var(--flx-bg-surface);--flx-dropdown-border: var(--flx-border);--flx-dropdown-shadow: var(--flx-shadow-overlay);--flx-dropdown-item-color: #3c4043;--flx-dropdown-item-hover-bg: #f1f3f4;--flx-dropdown-item-hover-color: #202124;--flx-dropdown-item-active-bg: var(--flx-bg-surface);--flx-dropdown-item-active-color: var(--flx-primary);--flx-input-alt-bg: #ffffff;--flx-input-alt-border: var(--flx-border);--flx-input-alt-focus-bg: #ffffff;--flx-input-alt-focus-border: var(--flx-primary-600);--flx-input-alt-placeholder: #80868b;--flx-input-radius: 4px;--flx-select-icon: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='%235f6368' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpolyline points='6 9 12 15 18 9'/%3E%3C/svg%3E");--flx-agent-topbar-height: 64px;--flx-agent-sidebar-width: 80px;--flx-agent-shell-gap: 0px;--flx-state-hover: rgba(60, 64, 67, .08);--flx-state-pressed: rgba(60, 64, 67, .12);font-family:var(--flx-font-family-base);-webkit-font-smoothing:antialiased}.dashboard-shell.dark-mode,.flx-admin-shell-page.dark-mode,.flx-auth-page.dark-mode,.flx-error-body.dark-mode{--flx-bg-page: #202124;--flx-bg-surface: #292a2d;--flx-bg-subtle: #303134;--flx-text-primary: #e8eaed;--flx-text-secondary: #bdc1c6;--flx-text-muted: #9aa0a6;--flx-border: #3c4043;--flx-border-strong: #5f6368;--flx-brand: #4ca4fc;--flx-brand-deep: #66b1fd;--flx-brand-accent: #ea7a76;--flx-primary-50: #1b2f44;--flx-primary-100: #193553;--flx-primary-200: #15416f;--flx-primary-300: #104f90;--flx-primary-400: #0963bf;--flx-primary-500: #0472e1;--flx-primary-600: #66b1fd;--flx-primary-700: #99cbfd;--flx-primary-800: #c2e0fe;--flx-primary-900: #dbedfe;--flx-success-50: #1f3a2b;--flx-success-100: #234d33;--flx-success-200: #2b6a43;--flx-success-300: #3d8c58;--flx-success-400: #5bb974;--flx-success-500: #6ec583;--flx-success-600: #81c995;--flx-success-700: #a8dab5;--flx-success-800: #ceead6;--flx-success-900: #e6f4ea;--flx-warning-50: #3d3218;--flx-warning-100: #4e3f1a;--flx-warning-200: #6f5a1f;--flx-warning-300: #9a7b22;--flx-warning-400: #c99a1f;--flx-warning-500: #e3ac1b;--flx-warning-600: #fdd663;--flx-warning-700: #fde293;--flx-warning-800: #feefc3;--flx-warning-900: #fef7e0;--flx-danger-50: #3d1d1e;--flx-danger-100: #522224;--flx-danger-200: #742a2c;--flx-danger-300: #9a3336;--flx-danger-400: #c04446;--flx-danger-500: #df5f5c;--flx-danger-600: #ea7a76;--flx-danger-700: #f4a9a6;--flx-danger-800: #fad5d3;--flx-danger-900: #fdecea;--flx-info-50: #1b3a40;--flx-info-100: #1f4c54;--flx-info-200: #256670;--flx-info-300: #2f8794;--flx-info-400: #3aa6b6;--flx-info-500: #4ecde6;--flx-info-600: #78d9ec;--flx-info-700: #a1e4f2;--flx-info-800: #cbf0f8;--flx-info-900: #e4f7fb;--flx-primary: var(--flx-primary-600);--flx-primary-hover: var(--flx-primary-700);--flx-primary-active: var(--flx-primary-800);--flx-on-primary: #202124;--flx-primary-container: var(--flx-bg-surface);--flx-on-primary-container: var(--flx-primary);--flx-on-status: #202124;--flx-outline: #80868b;--flx-outline-strong: #9aa0a6;--flx-focus-ring: 0 0 0 .2rem rgba(102, 177, 255, .4);--flx-chart-1: #66b1fd;--flx-chart-2: #78d9ec;--flx-chart-3: #fdd663;--flx-chart-4: #dbedfe;--flx-chart-5: #ea7a76;--flx-chart-6: #81c995;--flx-chart-7: #0963bf;--flx-chart-8: #9aa0a6;--flx-chart-grid: rgba(154, 160, 166, .2);--flx-shadow-1: 0 1px 2px 0 rgba(0, 0, 0, .3), 0 1px 3px 1px rgba(0, 0, 0, .15);--flx-shadow-2: 0 1px 2px 0 rgba(0, 0, 0, .3), 0 2px 6px 2px rgba(0, 0, 0, .15);--flx-shadow-overlay: 0 1px 3px 0 rgba(0, 0, 0, .3), 0 4px 8px 3px rgba(0, 0, 0, .15);--flx-overlay-soft: rgba(32, 33, 36, .92);--flx-overlay-strong: rgba(0, 0, 0, .7);--flx-dropdown-bg: #303134;--flx-dropdown-border: #3c4043;--flx-dropdown-shadow: 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var(--flx-border));border-left:3px solid transparent}.agent-notification-item:last-child{border-bottom:0}.agent-notification-item.is-unread{background:var(--flx-primary-50, var(--flx-primary-50))}.agent-notification-item.is-warning{border-left-color:var(--flx-warning-500, var(--flx-warning-500))}.agent-notification-item.is-critical{border-left-color:var(--flx-danger-600, var(--flx-danger-600))}.agent-notification-item__head{display:flex;align-items:baseline;justify-content:space-between;gap:8px;margin-bottom:3px}.agent-notification-item__sender{font-size:var(--flx-font-size-xs);font-weight:500;text-transform:uppercase;letter-spacing:.03em;color:var(--flx-text-muted, var(--flx-text-muted))}.agent-notification-item__time{font-size:.68rem;color:var(--flx-text-muted, var(--flx-text-muted));white-space:nowrap}.agent-notification-item__body{margin:0;font-size:var(--flx-font-size-sm);line-height:1.4;color:var(--flx-text-primary, 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/ -1}.campaign-list{max-height:300px;overflow-y:auto}.dashboard .badge{display:inline-block;padding:4px 8px;border-radius:var(--flx-radius-pill);font-size:var(--flx-font-size-xs);font-weight:600}.dashboard .badge-primary{background-color:var(--flx-bg-subtle);box-shadow:inset 0 0 0 1px var(--flx-primary);color:var(--primary)}.dashboard .badge-success{background-color:var(--flx-success-100);color:var(--success)}.dashboard .badge-warning{background-color:var(--flx-warning-100);color:var(--warning)}.dashboard .badge-danger{background-color:var(--flx-danger-100);color:var(--danger)}@media (max-width: 1200px){.widget-container{grid-template-columns:repeat(2,1fr)}}@media (max-width: 768px){.widget-container{grid-template-columns:1fr}}.metric-value.talk{color:var(--primary)}.metric-value.wrap{color:var(--warning)}.metric-value.ready{color:var(--success)}.dashboard-date:before{content:"";display:inline-block;width:8px;height:8px;background-color:var(--success);border-radius:50%;margin-right:8px}.total-available{margin-top:16px;display:flex;justify-content:space-between;align-items:center;padding:16px;background-color:var(--primary-light);border-radius:var(--flx-radius-md)}.total-available-label{font-weight:600;color:var(--primary)}.total-available-value{font-size:var(--flx-font-size-xl);font-weight:500;color:var(--primary)}.dashboard .badge-primary:before{content:"";display:inline-block;width:6px;height:6px;background-color:var(--primary);border-radius:50%;margin-right:6px;animation:pulse 2s infinite}.widget-title svg{margin-right:8px;flex:0 0 auto;color:var(--flx-primary)}.completion-rate{margin-top:16px;padding:16px;background-color:var(--flx-bg-subtle);border-radius:var(--flx-radius-md);display:flex;align-items:center}.rate-chart{width:70px;height:70px;margin-right:16px}.rate-info{flex:1}.rate-value{font-size:var(--flx-font-size-2xl);font-weight:500;color:var(--primary);margin-bottom:4px}.rate-label{font-size:var(--flx-font-size-sm);color:var(--text-secondary)}.rate-trend{margin-top:8px;display:flex;align-items:center;font-size:13px;color:var(--success)}.rate-trend svg{margin-right:4px}.campaign-status{display:flex;align-items:center;margin-bottom:8px}.progress-bar{height:100%;background-color:var(--primary);border-radius:var(--flx-radius-sm)}@keyframes pulse{0%{transform:scale(.95);box-shadow:0 0 0 0 color-mix(in srgb,var(--flx-primary) 70%,transparent)}70%{transform:scale(1);box-shadow:0 0 0 6px transparent}to{transform:scale(.95);box-shadow:0 0 0 0 transparent}}.skill-card{background-color:var(--flx-bg-subtle);border-radius:var(--flx-radius-sm);padding:12px;margin-bottom:12px}.skill-name{font-weight:500;margin-bottom:8px}.skill-progress-container{display:flex;align-items:center}.skill-progress{flex:1;height:8px;background-color:#e2e8f0;border-radius:var(--flx-radius-sm);overflow:hidden}.skill-progress-bar{height:100%;background-color:var(--primary);border-radius:var(--flx-radius-sm)}.skill-percentage{font-weight:600;color:var(--primary);margin-left:8px;width:40px;text-align:right}.profile-list{list-style:none;padding:0;width:100%}.profile-item{display:flex;align-items:center;margin-bottom:10px;padding-bottom:10px;border-bottom:1px solid 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.card-header{cursor:move;-webkit-user-select:none;-moz-user-select:none;user-select:none}.sip-debug-log{height:220px;overflow:auto;font-size:var(--flx-font-size-xs);background:#0f172a;color:#e2e8f0;font-family:ui-monospace,SFMono-Regular,Menlo,Monaco,Consolas,Liberation Mono,Courier New,monospace}.ab-table-wrap{max-height:420px;overflow:auto}.ab-row-missing{background-color:var(--flx-warning-100)}.ab-row-mismatch{background-color:var(--flx-danger-100)}.dashboard-shell{min-height:100vh;min-height:100dvh;background:var(--flx-bg-page);color:var(--flx-text-primary);overflow:hidden}.flx-agent-shell{display:flex;flex-direction:column;min-height:100vh;min-height:100dvh;background:var(--flx-bg-page);overflow:hidden}.flx-agent-shell-layout{flex:1;min-height:0;display:grid;grid-template-columns:var(--flx-agent-sidebar-width) minmax(0,1fr);gap:0;padding:var(--flx-agent-topbar-height) 0 0;overflow:hidden}.flx-agent-shell-sidebar-column,.flx-agent-shell-main{min-width:0;min-height:0}.flx-agent-shell-main{position:relative;display:flex;flex-direction:column;padding-top:var(--flx-agent-shell-gap);overflow:hidden}.dashboard-tab-content{flex:1;min-height:0;display:flex;flex-direction:column;background:transparent;overflow:hidden}.dashboard-tab-content>[data-agent-panel]{display:none;flex:1 1 auto;width:100%;min-height:0;overflow:auto}.dashboard-tab-content>[data-agent-panel].is-active,.dashboard-tab-content>[data-agent-panel].active{display:flex;flex-direction:column}.dashboard-tab-pane-bleed{margin-inline:calc(var(--flx-agent-shell-padding) * -1);margin-bottom:calc(var(--flx-agent-shell-padding) * -1)}.dashboard-phone-layout{position:relative;display:grid;grid-template-columns:minmax(0,1fr) 25%;-moz-column-gap:var(--flx-agent-panel-gap);column-gap:var(--flx-agent-panel-gap);height:100%;min-height:0;align-items:stretch}.dashboard-phone-layout-main{min-width:0;min-height:0}.dashboard-phone-slot{position:relative;min-width:0;min-height:0}.dashboard-phone-div{position:absolute;inset:0;width:100%;display:flex;flex-direction:column;z-index:var(--flx-agent-z-phone);overflow:hidden;padding-left:0}.dashboard-phone-shell{flex:1;min-height:0;padding:0;border-radius:0;border-left:1px solid var(--flx-border);background:var(--flx-bg-surface);overflow:hidden}.dashboard-ab-actions{gap:6px}.dashboard-chat-tab-col{height:100%;min-height:0}.dashboard-chat-dynamic-iframe{border-style:none;height:100%;width:100%}.dashboard-skill-progress-bar{color:var(--success)}.support-hidden{display:none}@media (max-width: 991px){.flx-agent-shell-layout{grid-template-columns:minmax(0,1fr);gap:10px;padding:var(--flx-agent-topbar-height) 0 0}.flx-agent-shell-main{overflow:visible}.dashboard-phone-div{position:relative;width:100%;min-height:20rem;max-height:50vh;margin-top:8px}.dashboard-tab-pane-bleed{margin-inline:calc(var(--flx-agent-shell-padding-mobile) * -1);margin-bottom:calc(var(--flx-agent-shell-padding-mobile) * -1)}.dashboard-phone-layout{display:flex;flex-direction:column}.dashboard-phone-slot{flex:0 0 auto;width:100%;min-height:20rem}.dashboard-phone-shell{border-radius:var(--flx-radius-lg);border:1px solid var(--flx-border);box-shadow:var(--flx-shadow-1),var(--flx-shadow-2)}}.crm-shell{position:relative;overflow:hidden;min-height:0}#tab2-crm{padding:0 12px 12px;overflow:hidden}.crm-tab-frame{height:100%;min-height:0}.crm-floating-button-pos{top:10px;right:10px;z-index:10}.crm-loading-overlay{background-color:#fffc;z-index:5}.crm-iframe{border-style:none;display:block}@media (min-width: 992px){#tab2-crm{padding-right:0}.crm-tab-frame{width:100%;height:100%}}@media (max-width: 991px){#tab2-crm{padding-right:12px}}.callback-tab-pane{padding:0 12px 12px;overflow:hidden}.callback-host{height:100%;width:min(100%,1140px);min-height:0;display:flex;flex-direction:column;margin-right:auto}.callback-host.callback-host-embedded{width:100%}.callback-pane{flex:1 1 auto;min-height:0;padding:0 10px;background:var(--flx-bg-page);overflow:auto;border-radius:var(--flx-radius-xl)}.callback-shell{border:1px solid var(--flx-border);border-radius:var(--flx-radius-xl);background:var(--flx-bg-surface);box-shadow:var(--flx-shadow-2);overflow:hidden;min-height:auto}.callback-toolbar-simple{padding:10px 14px;border-bottom:1px solid var(--flx-border);display:flex;justify-content:space-between;align-items:center;gap:12px;background:linear-gradient(180deg,var(--flx-bg-surface) 0%,var(--flx-bg-subtle) 100%)}.callback-toolbar-title{margin:0;font-size:var(--flx-font-size-base);font-weight:500;color:var(--flx-text-primary);display:inline-flex;align-items:center;gap:8px}.callback-toolbar-title-icon{width:30px;height:30px;border-radius:var(--flx-radius-md);display:inline-flex;align-items:center;justify-content:center;background:var(--flx-bg-surface);color:var(--flx-primary);font-size:var(--flx-font-size-sm)}.cb-feather{width:14px;height:14px;stroke:currentColor;stroke-width:2;fill:none;stroke-linecap:round;stroke-linejoin:round;vertical-align:text-bottom}.callback-toolbar-actions{display:inline-flex;align-items:center;gap:8px;flex-wrap:wrap;margin-left:auto}.callback-live-badge{display:inline-flex;align-items:center;padding:4px 10px;border-radius:var(--flx-radius-pill);font-size:var(--flx-font-size-xs);font-weight:600;background-color:var(--flx-info-100);color:var(--flx-info-700);border:1px solid var(--flx-info-200)}.callback-live-badge:before{content:"";display:inline-block;width:6px;height:6px;background-color:var(--flx-info);border-radius:50%;margin-right:6px;animation:callbackPulse 2s infinite}.callback-last-refreshed{font-size:var(--flx-font-size-xs);color:var(--flx-text-muted);margin:0;font-weight:500}.callback-body{padding:10px 14px 14px}.callback-date-filter{display:flex;align-items:end;gap:8px;flex-wrap:wrap;padding-bottom:10px}.callback-date-field{display:inline-flex;flex-direction:column;gap:4px;min-width:150px;color:var(--flx-text-muted);font-size:var(--flx-font-size-xs);font-weight:500;letter-spacing:.01em}.callback-date-field .flx-input-control{height:36px;min-height:36px;padding-top:0;padding-bottom:0;font-size:var(--flx-font-size-sm);font-weight:400;color:var(--flx-text-primary)}.callback-date-filter .flx-btn{min-height:36px}.cb-badge{border-radius:var(--flx-radius-pill);padding:4px 9px;font-size:var(--flx-font-size-xs);font-weight:600;display:inline-flex;align-items:center;gap:4px;border:1px solid transparent}.cb-badge-abandon{background:var(--flx-info-100);color:var(--flx-info-800);border-color:var(--flx-info-200)}.cb-badge-timeout{background:var(--flx-warning-100);color:var(--flx-warning-700);border-color:var(--flx-warning-200)}.cb-badge-offhours{background:var(--flx-bg-subtle);box-shadow:inset 0 0 0 1px var(--flx-primary);color:var(--flx-primary)}.cb-status-exhausted{background:var(--flx-danger-100);color:var(--flx-danger-700)}.cb-muted{font-size:var(--flx-font-size-xs);color:var(--flx-text-muted);white-space:nowrap}.cb-badge-va{background:#ecfccb;color:#3f6212;border-color:#bef264}.cb-details-section+.cb-details-section{margin-top:16px}.cb-details-heading{margin:0 0 6px;font-size:var(--flx-font-size-xs);font-weight:600;letter-spacing:.02em;text-transform:uppercase;color:var(--flx-text-muted)}.cb-va-notes{margin:0;padding:10px 12px;border:1px solid var(--flx-border);border-radius:var(--flx-radius-md);background:var(--flx-bg-subtle);color:var(--flx-text-primary);font-size:var(--flx-font-size-sm);line-height:1.5;white-space:pre-wrap;overflow-wrap:anywhere}.cb-status{font-size:var(--flx-font-size-xs);font-weight:600;border-radius:var(--flx-radius-md);padding:4px 8px;border:1px solid;display:inline-block}.cb-status-open{color:var(--flx-info-700);background:var(--flx-info-100);border-color:var(--flx-info-200)}.cb-status-claimed{color:#a16207;background:var(--flx-warning-100);border-color:#fde047}.cb-status-attended{color:var(--flx-success-700);background:var(--flx-success-100);border-color:var(--flx-success-300)}.cb-pill{border-radius:var(--flx-radius-pill);padding:3px 9px;font-size:var(--flx-font-size-xs);font-weight:500;border:1px solid transparent;display:inline-flex;align-items:center;line-height:1.2}.cb-pill-primary{background:var(--flx-info-100);border-color:var(--flx-info-200);color:var(--flx-info-800)}.cb-pill-warning{background:var(--flx-warning-100);border-color:var(--flx-warning-200);color:var(--flx-warning-700)}#callbackTable tbody td{vertical-align:middle;font-size:var(--flx-font-size-sm)}.dark-mode .callback-pane{background:var(--flx-bg-page)}.dark-mode .callback-shell{background:var(--flx-bg-surface);border-color:var(--flx-border)}.dark-mode .callback-toolbar-simple{border-bottom-color:var(--flx-border);background:var(--flx-bg-subtle)}.dark-mode .callback-toolbar-title{color:var(--flx-text-primary)}.dark-mode .callback-last-refreshed{color:var(--flx-text-secondary)}.dark-mode .callback-table-wrap{border-color:var(--flx-border)}@media (max-width: 1200px){.callback-host.callback-host-embedded{width:100%}}@media (max-width: 992px){.callback-toolbar-simple{flex-direction:column;align-items:stretch}}@keyframes 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